As a member of the Windermere Oaks Water Supply Corporation (WOWSC), I recently filed two formal complaints with the Public Utility Commission of Texas (PUC). These filings are about protecting the integrity of how our water company is managed and ensuring compliance with state law.
The First Complaint: Record Retention Failures
WOWSC has a duty to maintain corporate records in accordance with its own policies and state requirements. When records are not properly retained, members lose transparency into decisions that affect rates, governance, and the future of our utility. My first filing highlights instances where WOWSC failed to follow its Record Retention Policy, raising concerns about accountability and compliance. You can download the filing here.
The Second Complaint: Improper Disclosure of Customer Information
Texas Utilities Code §182.052 prohibits utilities from disclosing customer personal information, including email addresses. Despite this clear law, WOWSC communications have been sent from personal email accounts rather than through the corporation’s secure, contracted system. This practice risks exposing member data outside authorized channels and undermines trust in official communications. My complaint asks the Commission to require WOWSC to use only secure, auditable systems for member outreach. You can download the filing here.
Why This Matters
These issues go to the heart of how a public utility should operate:
- Transparency: Members deserve confidence that records are preserved and accessible.
- Security: Customer information must be safeguarded, not exported to personal accounts.
- Integrity: Official communications should come from corporate-controlled systems, not private inboxes.
When these standards are ignored, the risk is eroding member trust and weakening oversight of a system that provides essential services to our community.
My Request to the PUC
Through these filings, I am asking the Commission to:
- Enforce compliance with record retention policies.
- Prohibit the use of personal email accounts for member communications.
- Require WOWSC to certify that customer information is stored and used only within secure systems.
- Investigate whether customer data has been improperly disclosed.
Looking Ahead
Our water system is facing serious challenges, from infrastructure needs to regulatory oversight. Integrity in administration is the foundation for solving those challenges. By filing these complaints, my goal is simple: to ensure WOWSC operates with transparency, accountability, and respect for the law—so that members can trust the decisions being made on their behalf.